Frequently asked questions

First part of the application process is the initial screening where you provide important information and pay the application fee. After initial pre-screening, there will be a second screening where details are collected. Once the second screening is completed, you will be notified of the result as approved or rejected.

Before applying, become aware of the Rental Requirements.

While not having credit score or rental history you will required to have a co-signer is required. A co-signor is someone whose credit or background enables them to sign the lease with you and take joint responsibility for the payments and condition of the property. The co-signor shall submit an application as well.

Tenants are responsible for utilities unless otherwise specified in the contract. See next question for more details.

Tenants are responsible for yard maintenance unless otherwise specified in the contract. For houses in communities, the HOA might cover the yard maintenance. The details will be specified in the contract.

Leaving trash, not functioning vehicles and other junk in the yard might cause eviction.

Congratulations! You are part of a selected list of Remor Homes clients. You will receive an email with the approval confirmation and instructions to create your Remor Homes Portal account.

You should proceed with signing the contract, pay the security deposit, new lease fee and other applicable fees. See Rental Requirements Page for details.

Your move move-in date was provided in your application, if a change is required please contact us to adjust. Be aware of the limits for allowed time to provide the security deposit and possible adjustments of the move in date. See Rental Requirements Page for details.

After your rental application is approved (and the application fee is paid), Remor Homes sends a move-in hold invoice. This is the first consolidated payment to reserve the home before you receive keys. It is separate from the application fee and is due within 1 business day after approval, together with lease signing. See the Rental Requirements Page for deadlines and certified-funds rules.

The move-in hold invoice may include:

• Security deposit — typically one month of rent (the landlord may require more in some cases).
• Partial first-month rent — prorated rent (and HOA/lawn charges, if applicable) from your approved move-in date through the last day of that calendar month.
• Full month rent in advance — only in the situation described below; covers the entire next calendar month so you are not billed twice for the same period.
• New lease administration fee — $100.00 at move-in.
• Pet fees — first-month pet rent ($30.00 per approved pet per month, when applicable) and pet application fees ($200.00 per pet, when applicable). If a full advance month of rent is on the hold, pet rent for that same month may also be included.
• Bank/processing fee — if you pay online, a pass-through fee for the payment method may appear on the invoice.

How partial rent and “month in advance” work together

Every move-in hold includes partial rent for the days you will occupy the home in your move-in month (from your move-in date through the end of that month). The amount is based on the monthly rent (and HOA/lawn, if applicable) divided by the number of days in that month, times the number of days you will live there.

A full month of rent in advance is added only when both of the following are true:

1. Your approved move-in date is after the 15th day of the month, and
2. At the time the hold invoice is created, Remor Homes has already started the billing cycle for the next calendar month — meaning we are within 10 days before the first day of that next month (when regular monthly rent bills are normally issued).

Example: If you move in on June 30, partial rent covers June 30 only. Because June 30 is after the 15th and July’s monthly billing cycle has already started, the hold invoice also includes full July rent (and July pet fees, if applicable). You would not receive a separate July rent bill later for that same month.

If you move in on or before the 15th of the month, the hold invoice includes partial rent for that month only; your next full monthly rent bill will be issued later under the normal schedule (rent due on the 1st; see “When is the rent due?” below).

Months already paid on the move-in hold are not billed again on a separate monthly invoice. For a line-by-line total, refer to the invoice in your Remor Homes Portal account or contact us before paying.

Tenants are responsible for pest control.

Rent is due on the first day of the month with a 5 days tolerance. A late fee is applied on the 5th day of the month at midnight.

Late fees are 5.00% of the rental amount. If payment is not received until the 10th of the month you might be evicted from the property.

The bill is automatically updated to include the late fee. The next payment shall include the late fee.

You require a Remor Homes Portal account. When you receive your approval, you will also receive an email to create your account. Please check your spam box for emails coming from no-reply@remorh.com and make sure to add it to the safe list. All bills and payments will be done via the portal in the Bills Page.

You shall contact Remor Homes and communicate the visitors plan. A visitor that stays for more than 3 weeks will automatically be considered a new tenant and shall provide an application subject to approval.

The original paint of the house shall be in the house when moving out. In case it is not, security deposit might be retained for repainting purposes. Please contact Remor Homes for more details using our contact page inside the portal.

Any alteration shall be submitted to Remor Homes via contact page with the details of the alteration and approval will be provided in a subjective evaluation after consulting the landlords. We strongly recommend to avoid alterations.

Payments are to be made on time and no exceptions will be made. Remor Homes provides automatic payment options, including autopay, that are totally under the tenant’s control. If needed, contact us for support on setting it up or check the Bills Page inside the portal for details on how to set up Stripe autopay.

Smoking and vaping, including the use of electronic cigarettes and similar devices, are strictly prohibited anywhere within the interior or exterior of the Premises. The Tenant agrees not to engage in smoking or vaping activities, and shall ensure that all guests and visitors are aware of and adhere to this no-smoking and no-vaping policy during their stay. Violation of this prohibition will result in penalties of $100 per occurrence, and will be considered a material default that could result in eviction.

Maintenance requests can be done via portal in the Maintenance Request Page.

Emergencies like major water leaks, lack of heat, hot water and should be reported by calling Remor Homes emergency phone that is visible to tenants only in the Contact Page.

Other emergencies related to criminal activities or suspected fire shall be reported to the police calling 911.

In case of gas leak, vacate the home immediately and contact your gas provider.

Basic maintenance to keep the house in safe and habitable operating conditions.

Damages caused by the tenant are not responsibility of Remor Homes and might be billed back to the tenants in case of inappropriate request.

Routine maintenance items like batteries, light bulbs or drain clogging will be charged back to tenants.

Failure to report a maintenance in a timely manner that consequently will increase the damage will be billed to tenants.

If you need clarifications about submitting a request, reach us out for clarifications using our Contact Page.

Antennas are not allowed be installed in the roof. There are possibilities of installation in different locations and depending on the HOA rules. Please contact us for mode information using our Contact Page

Subleases are not allowed in any condition.

No, all carpet cleaning shall be performed by recognized carpet cleaning professionals. Please contact us for recommendations prior to executing a cleaning.

Your data is used only for the purpose of your application. For more details please read our Data Privacy Policy. The data policy can be accessed any time from the user menu inside the Portal.

If the additional person is older than 18 years, an application is required before the move is is approved. A application process, same as it happens before move in is required including the related fees. Please check the questions about about the application process for details. The move in shall happen after approval provided by Remor Homes team.

For some units, the garbage collection is part of the HOA. The tenant shall follow the HOA rules. For more information you can find in the tenant Portal the documents from the HOA stating the rules. Please make sure to use garbage bags when disposing it to the collection cart.

The Landlord requires Tenant obtain liability coverage of at least $100,000 in property damage and legal liability along with “Loss of Use” coverage for additional living expenses in the event of loss of use and to maintain such coverage throughout the entire term of the lease agreement. Proof of insurance shall be provided by the Tenant to Remor Homes prior to taking possession of the property and the landlord must be added as the additional insured on the certificate of insurance.

The rental rules will be stated in your lease agreement and are property to property related. HOA rules are part of the property rules. Remor Homes reserves the right to fine the Tenant for violation of these rules. The fine for the first offense will be $75, and will increase by $75 for each additional offense.

You are required to communicate with 60 days in advance of the desired move out date using our Move Out Notice Page. Rental is in active state until the 60 days expire, so you are responsible for the rental payments.

If the move out date is set prior to the contract end date, tenants are required to pay the full contract terms unless Remor Homes is able to secure a new qualified tenant. You will be required to pay the rental until the move in date of the new tenant.

Security deposits are held in a separated account by Remor Homes and have to be returned to the tenant after 30 after move-out to enable Remor Homes to complete the move-out inspection and quotes for possible fixes. If damages caused by the tenants are identified, the security deposit will be held to cover the expenses to fix the damage.

Make sure to read through all the questions in this page related to house modifications and possible damages to avoid deductions to your security deposit.

It cannot be used as the last payment, so tenants shall pay rental normally until the last day.

Make sure to provide a forward mail address to receive your security deposit after move-out.